Refunds & Cancellations

1. Overview

We want you to be happy with your purchase. This policy explains when refunds apply and how to cancel services.

2. Eligible for Refunds

• Hosting / WaaS: pro-rated refunds within 14 days if we fail to deliver core features (uptime, SSL, panel access). Prepaid terms (3/6/12 months) are refunded proportionally for unused months, less any promotional savings already applied.
• Marketing retainers: partial refunds before campaign work begins; once work for the current month is delivered, refunds typically aren’t available.

3. Non-Refundable

• Domains once registered/renewed (registries do not allow returns).
• One-time setups already performed (e.g., Google/Meta ads setup, branding delivered).
• Third-party fees (e.g., processor charges, exchange fees).

4. Cancellations & Renewals

You can cancel any time in My Account or by contacting support. Subscriptions remain active until the end of the paid term. Disable auto-renew at least 24 hours before renewal to avoid the next charge.

5. How to Request

Email hello@host.suuqabakaaro.com with your order number, product, and reason. Keep your mobile-money or card receipt reference.

6. Timing

Approved refunds are issued to the original payment method. Banks and mobile-money providers may take 3–10 business days to post the refund.

7. Contact

Questions about this policy? hello@host.suuqabakaaro.com